13 July 2008

Liveblogging from Cleveland Hopkins Airport! Southwest Sucks....

George W. Bush and SWA share more traits than one might think. Both are from Texas. Both are accused of lying to the American people. Coincidentally, both are motivated by fuel as I learned today!

I am currently sitting in Cleveland Hopkins Airport. Sitting in an airport based on lies. The friendly folks at the Southwest Airline's ticket desk have been announcing for several hours that BWI is closed because of weather. When I contacted my friends in Washington to let them know I was delayed, they informed me that there were NO storms and the weather was actually quite beautiful. So I pulled out my computer. Wowsers! BWI airport's skycam shows crystal clear skies and weather conditions say scattered clouds. Hmmmm.

My inner sleuth could not handle the possibility of being deceived so I took it further. I contacted 1-800-I-FLY-SWA.

"Sir, why is BWI closed?"

SWA Dude: "BWI, closed? It is not..."

"Well, I'm in Cleveland and your people are telling us that BWI is closed."

SWA Dude: "Hold on, I'll look into it. (PAUSE) Well, it looks like there are some delays from other flights that might be holding you all up. You're plane is on the ground in CLE."

"So why are they saying BWI is closed?"

SWA Dude: "Well, because of the cost of fuel. We used to send flights out ASAP but now rather than circling around until being given the go-ahead to land, we wait until you are guaranteed a land time."

"So they are lying? But I have a computer and a blackberry and a phone!?!?!!? There is wireless internet in the airport!"

SWA Dude: "Yeah, that gets us into trouble sometimes."

Just then I hear the woman at the SWA counter telling an elderly woman:

"Whenever the airport re-opens. I don't know...whenever they re-open the airport! I'm really sorry but I have no information for you until they update us at 5:30 (2+ hours delayed). Then, they will let us know if the airport is open."

Needless to say, I won't be partaking in this airline's bargain prices again. I can handle the cattle call boarding procedure, the annoying song & dance flight attendants but I can't handle the lies.

TIGHTEN THE HELL UP SWA and get this little soldier out of Cleveland!!!!!!!!!

1 comment:

Mike said...

Let's work in solidarity to stop SWA from thinking they can treat customers like shit. STRIKE! strike! Strike!