30 October 2007

Hewlett-Packard, get your shit together yesterday.

[but don't try using it with]

I just upgraded to the much anticipated Mac OS X 10.5, aka Leopard. It's as beautiful as it was in Steve Jobs' dreams. Bla blah blah.

When I went to use my Hewlett-Packard Photosmart C4280 All-in-One Print/Scan/Copy (acquired for free with the purchase of the computer), it wouldn't work because HP hasn't updated their drivers yet. The only reason the printer is working at all now is that it's running on Apple's proprietary driver for HP devices, included in Leopard. The scanner is still disabled, and will be until you get your shit together.

To figure this out, I had to spend 3 hours on the phone with Apple Care and another half hour with HP. This was 3.5 hours I have been unable to use in being productive at other tasks, which is why I purchased this new equipment.

HP, if a major computer manufacturer is about to release a major operating system upgrade, especially when your 2 companies have a rebate deal going--and you know new devices are being installed on the new OS--wouldn't it be reasonable to ask "Is our software up to date?"


Hewlett-Packard, tighten up your shit. I've got to go plug in the old Dell, and I'm none too pleased.

1 comment:

Matt said...

"I've got to go plug in the old Dell, and I'm none too pleased."